Privacy Policy
Philippine Rup Financing Corporation, including its assignees, affiliates, and related entities operating within the Republic of the Philippines (hereinafter collectively referred to as the “Company”), is committed to safeguarding the privacy and security of the personal data of individuals who access or use its digital services. This includes users of the Company’s mobile application: Esol Loan-Loan App Philippines, official website, social media accounts, and any other online or electronic platforms under its control (collectively referred to as the “Platform”).
Philippine Rup Financing Corporation is a duly registered financing company operating within the Republic of the Philippines,
· SEC Registration No.: CS201909023
· Authorization Certificate No.: 1218
Providing accessible and responsible credit solutions to Filipino consumers. The Company is committed to promoting financial inclusion through the use of advanced technology, data analytics, and risk management systems to ensure fair and transparent lending practices.
The mobile application: Esol Loan-Loan App Philippines is licensed and developed by Philippine Rup Financing Corporation.
This Privacy Policy outlines how the Company collects, uses, stores, shares, and protects personal data of individuals who browse, access, register with, or engage with the Platform, including both prospective and existing borrowers, lenders, and visitors (individually or collectively referred to as “User”, “you”, or “your”).
The Company upholds the principles of transparency, legitimate purpose, and proportionality in the processing of all personal data, in full compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012, and all relevant rules and regulations issued by the National Privacy Commission (NPC).
For purposes of this Privacy Policy, “Personal Data” refers to any information, whether recorded in a material form or not, from which the identity of an individual is either apparent or can be reasonably and directly ascertained by the entity holding the information, or when combined with other information would directly and certainly identify an individual, as defined under the Data Privacy Act. This includes sensitive personal information and privileged information.
Users voluntarily provide Personal Data to the Company via the Platform, which be collected, processed, used, retained, and disclosed strictly for legitimate business and operational purposes as defined in this Policy. Such purposes include, identity verification, loan application and processing, customer support, legal compliance, analytics, and marketing—subject to applicable consent.
The Company shall only collect Personal Data when it is reasonably necessary and relevant to the Company’s legitimate functions. Personal Data will be stored only for the duration required by law or for the fulfillment of the purpose for which it was originally collected.
This Privacy Policy applies solely to data collected or received through your use of the Platform. It does not extend to third-party websites, services, or applications that may be accessed via external links provided within the Platform. The Company does not assume responsibility for any personal data you may provide to third parties, and any such activity shall be governed by the respective privacy policies of those external entities. The inclusion of any third-party links on the Platform shall not be construed as an endorsement, partnership, or affiliation with such entities.
By accessing or using the Platform and any of its services, you acknowledge that you have read, understood, and consented to the practices described in this Privacy Policy. If you do not agree with any part of this Policy, you are advised to discontinue the use of the Platform.
1. Collection and Use of Personal Data
1.1 Information We Collect
In the course of providing services via the Esol Loan-Loan App Philippines ("we", "our", or "us"), we collect only the personal data necessary to facilitate your use of our Platform. We do not process your data beyond the purposes stated in this Privacy Policy, and all collection activities are performed in compliance with applicable laws and regulations.
The personal information we collect include:
Identification Details Full name, government-issued ID number, facial image (including live video or photo), and other KYC (Know Your Customer) information;
Contact and Demographic Information Home and billing addresses, mobile and landline numbers, email addresses, gender, birth date;
Technical Information IP address, operating system, device type, browser version, language preference, and geolocation data (if permitted);
Financial and Credit-Related Data Bank account details, credit history, income level, repayment behavior, and other financial or creditworthiness indicators (if applicable);
Clipboard Access Esol Loan-Loan App Philippines application temporarily access the clipboard of your device solely to retrieve and insert the content you have chosen to paste. Clipboard data is not stored, transmitted, or processed for any purpose other than completing your paste request.
1.2 Biometric Information
1.2.1 Collection and Purpose
We collect your facial data by requiring you to take a live facial photo during our facial recognition process. This biometric information is collected and processed exclusively for the following purposes:
To authenticate and verify your identity;
To confirm that the loan application was made personally by you at the time of application or at any subsequent stage where verification be required (e.g., in case of disputes);
To prevent identity theft, impersonation, and fraudulent loan applications.
1.2.2 Storage and Retention
Your biometric information will be securely transmitted and stored on our servers. We retain your facial data only for as long as necessary to fulfill the purposes outlined in this Policy, including until:
The full repayment of your loan obligations and any amounts due; or
Such longer period as may be required under applicable laws, including relevant statutes of limitations or regulatory retention requirements.
If you wish to request the immediate deletion of your facial data, you can contact us at cs@esolsofttech.com. We will evaluate and process such requests in accordance with legal and contractual obligations.
1.2.3 Disclosure
We do not sell, trade, or otherwise share your biometric data with third parties. Disclosure of facial data will only occur under the following limited circumstances:
When required to present evidence before a court, arbitral tribunal, or regulatory body in connection with a loan-related dispute; or
When disclosure is mandated by a court of competent jurisdiction, or by a lawful order from a government agency duly authorized under applicable law.
Any authorized entity receiving such information shall be subject to data protection and confidentiality requirements as prescribed by law, and shall retain your data only for the period necessary to comply with the legal mandate.
1.3 Device Permissions and Information Access
To facilitate a secure, efficient, and reliable loan review and approval process, and to determine your eligibility to avail of our products and services, Esol Loan-Loan App Philippines requires access to the following permissions or information on your device. Access is always subject to your explicit consent and in compliance with applicable data protection laws.
1.3.1 Device Information
We collect certain technical details about your device, which include:
Phone number
Device name and model number
Region and language settings
Device hardware and software information
IP address
Device status and usage habits
Unique device identifiers
Purpose: To uniquely identify your device, prevent unauthorized access, detect potential fraud, and ensure the security of your account.
All phone and device data are encrypted and transmitted to our secure server. We do not share this information with third parties for unrelated purposes.
1.3.2 Calendar
When you grant access to your device’s calendar, we collect and process limited calendar data.
Purpose:
To help remind you of upcoming repayment due dates or important loan-related events;
To automatically create reminders or notifications for timely payments, reducing the risk of missed or late repayments;
To improve your overall loan management experience through personalized scheduling assistance.
We do not access, read, or modify unrelated calendar entries. Only the events that are directly created by or linked to our App functions will be accessed or processed. All calendar data handled by the App is securely transmitted and used strictly for the purposes outlined above.
1.3.3 Approximate Location
We collect your approximate location when the App is running in the foreground.
Purpose:
To auto-fill your address information during the loan application process, improving accuracy and convenience;
To assist in fraud prevention and risk control, such as verifying that the loan application is consistent with your declared residential or work location and detecting unusual or suspicious activity.
Additional Safeguards:
Location tracking ceases once the App is backgrounded.
You can disable location permissions at any time in your device settings. Please note that disabling this feature will limit certain functions (e.g., pre-filling addresses or conducting additional fraud checks).
1.3.4 Contacts
When you grant permission to access your contacts, we collect and process limited contact information stored on your device.
Purpose:
To verify your identity and assess creditworthiness through contact pattern analysis, fraud detection, and emergency contact verification;
To allow convenient selection of contact numbers when filling out forms or designating emergency references within the App;
To support anti-fraud and risk-control measures, ensuring account authenticity and preventing identity misuse.
We do not read, share, or upload your entire contact list. Only specific data points (such as contact names and phone numbers) relevant to your loan application, reference verification, or fraud-prevention procedures are securely transmitted and processed.
All contact information is encrypted before transmission and is never sold or disclosed to third parties except as required by applicable law or regulation.
1.3.5 Phone Number
We collect and use your mobile phone number.
Purpose:
To verify your identity through one-time passwords (OTPs) or verification codes;
To provide real-time updates and notifications regarding your loan application, disbursement, or repayment;
To contact you promptly for issues, clarifications, or requirements relating to your loan.
Your phone number will not be used for any unrelated purpose without your explicit consent. Refusal to provide your phone number will affect our ability to process your loan application.
1.4 Sources of Personal Data
We obtain your personal data through the following lawful means:
Directly from you during account registration, loan application, or interaction with our Platform;
Automatically through your device or browser upon visiting or using our App or website;
From your usage patterns and transaction behavior within the Platform;
From publicly accessible government databases and regulatory registries;
From mobile network operators and telecom providers;
From third-party service providers or partners (e.g., credit bureaus, verification agencies);
Via cookies, web beacons, SDKs, and other tracking technologies used on our Platform;
Collection will only occur where you have expressly provided your consent, unless otherwise permitted or required by law.
Esol Loan-Loan App Philippines reserves the right to request supporting documents to verify the information you provide. By submitting your personal data, you represent and warrant that such data is accurate, complete, and not misleading.
1.5 How We Use Your Personal Data
We process personal data for the following legitimate, contractual, regulatory, and business purposes (collectively referred to as “Permitted Purposes”):
Identity Verification – Confirm your identity and prevent fraud;
Application Evaluation – Assess and process your application for any of our products or services;
Customer Support – Respond to inquiries, resolve complaints, send updates or reminders, and provide technical assistance;
Account Management – Administer and maintain your user account, including service eligibility and access;
Credit and Risk Assessment – Conduct credit checks and evaluate financial capacity;
Financial Needs Assessment – Understand and tailor offerings to your financial situation;
Marketing and Promotions – Send offers, updates, and promotional materials (with your consent);
Credit History Maintenance – Maintain historical loan and payment records;
Fraud and Crime Prevention – Detect, investigate, and prevent suspicious or unlawful activity;
Legal and Regulatory Compliance – Fulfill obligations under applicable laws, including regulatory audits and reporting;
Debt Recovery – Enforce loan agreements and collect outstanding balances;
Data Analytics and Profiling – Conduct statistical and analytical research to improve our services;
Product Recommendations – Offer relevant third-party or in-house products/services based on your profile;
Data Accuracy and Validation – Verify submitted information with third-party records or systems;
Service Enhancement – Improve app performance, functionality, and user experience;
Operational Oversight – Enable auditing, internal reviews, and risk management procedures;
Contract Assignment – Facilitate the transfer or assignment of rights and obligations under your agreements with us;
Cross-border Transfers – Transmit your personal data to foreign jurisdictions for storage, processing, or legal compliance;
Other Lawful Purposes – Perform other uses as required or permitted under applicable law, regulation, or regulatory guidelines.
1.6 Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to improve the performance and security of our services and to understand how users interact with the Platform.
Cookies are small data files stored on your device when you visit or interact with the Platform. These technologies help us:
Analyze usage trends and behavior;
Optimize the design and content of our Platform;
Measure advertising effectiveness;
Personalize the user experience.
Managing Cookies: You can adjust your browser or device settings to manage or disable cookies and tracking tools. Please note, however, that certain functions or features of the Platform can be unavailable or degraded if cookies are disabled.
Refer to your device’s help documentation to learn how to control these settings.
2. Disclosure of Personal Information
Esol Loan-Loan App Philippines respects your right to privacy and handles your personal information with the utmost confidentiality. We will only disclose your personal data in accordance with applicable laws and for the legitimate purposes described in this Privacy Policy.
By using our Platform and services, you expressly consent to the disclosure, transfer, and/or processing of your personal data to the following parties, whether located within or outside the Philippines, for any of the Permitted Purposes (as defined in Section 2):
2.1 Authorized Recipients of Personal Data
Affiliated Entities – Our parent company, subsidiaries, affiliates, and associated companies involved in the delivery of products and services;
Professional Advisors and Service Providers – Legal counsels, accountants, auditors, IT service providers, third-party contractors, external customer service providers, and debt collection agencies under contractual obligations with us;
Credit-Related Agencies – Credit bureaus, credit reporting agencies, credit reference institutions, rating agencies, and insurance providers or brokers for the purpose of credit evaluation or risk analysis;
Partner Financial Institutions – Banks, financing companies, and other financial service providers directly involved in your transactions or service with Esol Loan-Loan App Philippines;
Assignees or Successors-in-Interest – Any actual or prospective assignee, transferee, or participant in connection with any rights or obligations under any agreement between you and Esol Loan-Loan App Philippines;
Guarantors or Security Providers – Persons or entities providing security or guarantees in relation to any service or facility granted to you;
Government Agencies and Regulators – National or local government agencies, courts, regulatory bodies (including the Bangko Sentral ng Pilipinas, the National Privacy Commission, the Bureau of Internal Revenue), and other authorities when disclosure is required under applicable laws, rules, or regulations;
Strategic Business Partners – Trusted partners or entities we collaborate with to offer co-branded or jointly developed products or services;
Enforcement Partners – Legal representatives, third-party investigators, or service providers engaged for purposes of enforcing our contractual rights or obligations;
Other Authorized Parties – Any individual or entity to whom you have provided prior consent or authorization for disclosure.
We ensure that all such parties receiving your information are bound by confidentiality obligations and data protection measures consistent with the Data Privacy Act of 2012.
3. Accuracy and Updates to Personal Information
To ensure the continued accuracy and integrity of your personal data, you are responsible for providing Esol Loan-Loan App Philippines with accurate, complete, and up-to-date information. You can access and request the correction, update, or completion of your personal data at any time.
If you believe that any personal data we hold about you is inaccurate, incomplete, outdated, or misleading, please contact us through the following means:
Email: cs@esolsofttech.com
We will act on your request as soon as reasonably possible, subject to verification of your identity and the authenticity of your request. We require you to submit supporting documents to validate the requested changes or updates.
Esol Loan-Loan App Philippines reserves the right to deny requests that are manifestly unfounded, excessive, or otherwise not compliant with the requirements under the Data Privacy Act.
4. Protection of Minors
Our products and services are strictly intended for use by individuals who are at least eighteen (18) years old or the age of legal capacity as defined by applicable Philippine law.
We do not knowingly collect or process any personal information from individuals under the age of majority (“Minors”). If you are a parent or legal guardian and believe that your child has provided us with personal information without your consent, you can contact us to request the deletion of such data.
In the event we discover that personal data from a Minor has been collected without verifiable parental or guardian consent, we will take immediate steps to remove such data from our records.
5. Protection of Personal Information
Esol Loan-Loan App Philippines strictly complies with the provisions of the Data Privacy Act of 2012 and other applicable regulations. We implement a comprehensive security program based on industry standards and best practices to protect your personal information.
We adopt a defense-in-depth approach by applying rigorous physical, administrative, and technical safeguards, which include preventive, detective, and corrective controls. These measures are periodically reviewed and updated based on ongoing risk assessments.
While we invest significantly in protecting your information, please note that no security system can provide an absolute guarantee against unauthorized access or misuse.
6. Withdrawal of Consent
You can withdraw your consent or object to our continued collection, use, or processing of your personal data at any time, provided that such withdrawal is communicated to us in writing via email. This includes revoking permissions you may have previously granted through the Platform.
Please note that withdrawal of consent may affect our ability to continue providing certain services to you.
7. Retention and Removal of Personal Data
We retain your personal data, registration details, and transaction records for the longest period among the following:
Up to ten (10) years;
As long as necessary to fulfill the purposes outlined in this Privacy Policy; or
As required by applicable laws, regulations, or for the establishment, exercise, or defense of legal claims.
Once the retention period lapses, or upon lawful request for deletion, your data will be destroyed in a secure and irretrievable manner, consistent with our information security policies. Disposal will prevent further processing, unauthorized access, or disclosure that may compromise your rights as a data subject.
8. Data Portability
At your request, we may transfer your personal data to another party, provided it is technically feasible and does not infringe upon the rights of other individuals. Once your information is received by the third party, we are no longer responsible for its security or subsequent processing.
We reserve the right to decline such transfer requests where doing so would interfere with another person’s rights or where it would violate applicable laws.
9. Your Rights as a Data Subject
We respect and uphold your rights under the Data Privacy Act of 2012. As a data subject, you have the following rights:
Right to be Informed – To know how your personal data is collected and processed.
Right to Object or Withdraw Consent – To refuse or withdraw your consent to the collection and processing of your data.
Right to Access – To reasonable access to your personal data in our possession.
Right to Rectification – To dispute inaccuracies and request correction of your data.
Right to Erasure or Blocking – To request deletion or removal of your personal data under certain conditions.
Right to Data Portability – To obtain a copy of your personal data in a structured format for transfer to another controller.
Right to Damages – To claim compensation if you suffer damages due to inaccurate, incomplete, outdated, or unlawfully obtained data.
For the complete list of rights, you can refer to Republic Act No. 10173 and its Implementing Rules and Regulations (IRR).
10. Inquiries and Complaints
You have the right to object at any time to the processing of your personal data, subject to applicable law.
For questions, requests, or complaints regarding your personal data or to exercise your rights as outlined above, you can reach out to us through our official contact channels. We commit to acknowledge receipt of your complaint promptly and provide a timeline for resolution.
11. Updates to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in law, regulations, technology, or business practices. Any updates will be posted on our Platform, and the revised version will immediately apply to all information in our possession.
If you do not agree with the revised terms, you can discontinue the use of our services and notify us accordingly. Continued use of our Platform constitutes your acceptance of the updated Privacy Policy.
12. Data Protection Officer (DPO)
Our Data Protection Officer (DPO) is primarily responsible for ensuring compliance with data privacy laws and for overseeing the enforcement of this Privacy Policy.
If you have any concerns or complaints relating to data privacy, you can contact our DPO through the following channel:
Email: cs@esolsofttech.com
13. Consent and Acknowledgement
By providing your personal data to Esol Loan-Loan App Philippines, you confirm that you have read and understood this Privacy Policy and consent to the collection, use, processing, and disclosure of your personal data in accordance with its provisions.
If you do not agree with the terms of this Policy, please refrain from providing personal information and immediately discontinue use of our products and services. Continued use of the Platform constitutes your express consent to this Privacy Policy.
14. Contact Us
For any inquiries, complaints, or requests related to this Privacy Policy or your personal data, please contact us at:
Email: cs@esolsofttech.com
When contacting us, kindly provide the following details to allow us to promptly investigate and respond to your concern:
Your full name and registered account number;
The date and time of the relevant transaction or activity;
A description of the issue, including any applicable error codes or reference numbers (if applicable);
Your contact details, including phone number and email address (if available).
We will investigate reported errors, complaints, or unusual activities without undue delay and will notify you of the results and corrective measures taken as soon as reasonably possible.